Digital Delivery / Shipping Notice

TOF Software primarily sells digital products delivered electronically.

Unless a product page specifically states otherwise, no physical product will be shipped to you.

How Digital Delivery Works

After your payment and order have been successfully processed, your software licence, activation information, download instructions or other digital fulfilment information will normally be supplied electronically.

Delivery may take place by:

• Email;

• Your customer account;

• An on-screen activation or download page; or

• Another electronic fulfilment method identified during checkout.

Please ensure that the email address entered when placing your order is correct.

Delivery Times

We aim to fulfil digital orders as quickly as possible.

Many products may be supplied automatically or shortly after payment. Some orders may require manual processing, licence generation, security verification or processing by the relevant software publisher or distributor.

Unless otherwise stated on the relevant product page, digital orders will normally be fulfilled within 24 hours.

If we are unable to fulfil your order within a reasonable period, we will contact you using the details supplied with your order.

Order Verification

To protect customers and prevent fraud, some orders may be temporarily held for additional verification.

We may request reasonable information necessary to confirm the legitimacy of an order before releasing a software licence or activation key.

A verification request does not mean that your payment has been rejected.

Incorrect Email Addresses

Customers are responsible for providing an accurate email address.

If you believe you have entered an incorrect email address, please contact us as soon as possible at [SUPPORT EMAIL ADDRESS].

We will make reasonable efforts to assist where a digital licence has not already been irreversibly supplied to an incorrect recipient.

Didn't Receive Your Order?

Before contacting us, please check:

• Your spam or junk folder;

• The email address entered during checkout; and

• Any customer account associated with your purchase.

If your digital order has still not arrived, contact [SUPPORT EMAIL ADDRESS] with your order number.

Software Compatibility

Please check the product description, system requirements, supported operating systems, region restrictions and licence requirements before purchasing.

If you are unsure whether a product is suitable for your device or requirements, please contact us before placing your order.

Digital Content and Immediate Supply

Where you purchase digital content for immediate electronic delivery, we may ask you during checkout to expressly consent to supply beginning before the end of the statutory cancellation period and acknowledge that your right to cancel will be lost once supply of the digital content begins.

This does not affect your statutory rights where digital content is faulty, not as described or otherwise does not conform to your legal rights.